📦 Shipping & Returns

At Fire Service Ascend Academy, we want your order to arrive quickly and safely. Below you’ll find details about our shipping process and return policy.

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🚚 Shipping

Processing Time

• Orders are processed within 2–3 business days.
• You’ll receive an email confirmation once your order has shipped.

Shipping Methods

• We ship via USPS and UPS.
• Standard shipping typically arrives in 5–7 business days after processing.
• Expedited shipping is available at checkout where offered.

Shipping Rates

• Rates are calculated at checkout based on weight, size, and destination.
• Orders over $50 qualify for free standard shipping within the continental U.S.

International Shipping

At this time, we ship within the United States only.

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🔄 Returns & Exchanges

30-Day Return Policy

• We accept returns of unused, undamaged books within 30 days of delivery.
• If your book arrives defective or damaged, we’ll send a replacement copy at no cost.

How to Request a Return

1. Email us at support@firefightermentor.com with your order number.
2. We’ll provide you with return instructions and a shipping label (if applicable).
3. Refunds are issued to your original payment method once the item is received and inspected.

Non-Returnable Items

• Digital courses and downloads are non-refundable once accessed.
• Gift cards are also non-refundable.

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📞 Need Help?

Questions about your order?

• Email: support@firefightermentor.com
• Phone: 916-260-7359
• Mailing Address: PO Box 5581, Auburn, CA 95604

We’re here to make sure you have a smooth experience.