Returns

Return rules summary

• Returns accepted for 30 days

• Free return shipping

• No restocking fee

• No final sale items

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 


To start a return, 

1- Send email requesting refund to:

Student Support

support@firefightermentor.com

or 

2- open the chat bot (lower right part of screen), request a return, follow the instructions and the return will be processed.

It's THAT easy!

And now for when we start selling across The Pond...

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return rules summary

• Returns accepted for 30 days

• Free return shipping

• No restocking fee

• No final sale items