Shipping & Returns

📦 Shipping & Returns

At Fire Service Ascend Academy, we want your order to arrive quickly and safely. Below you’ll find details about our shipping process and return policy.

🚚 Shipping

Processing Time

  • Orders are processed within 2–3 business days.
  • You’ll receive an email confirmation once your order has shipped.

Shipping Methods

  • We ship via USPS and UPS.
  • Standard shipping typically arrives in 5–7 business days after processing.
  • Expedited shipping is available at checkout where offered.

Shipping Rates

  • Rates are calculated at checkout based on weight, size, and destination.
  • Orders over $50 qualify for free standard shipping within the continental U.S.

International Shipping

At this time, we ship within the United States only.

🔄 Returns & Exchanges

30-Day Return Policy

  • We accept returns of unused, undamaged books within 30 days of delivery.
  • If your book arrives defective or damaged, we’ll send a replacement copy at no cost.

How to Request a Return

  1. Email us at support@firefightermentor.com with your order number.
  2. We’ll provide you with return instructions and a shipping label (if applicable).
  3. Refunds are issued to your original payment method once the item is received and inspected.

Non-Returnable Items

  • Digital courses and downloads are non-refundable once accessed.
  • Gift cards are also non-refundable.

📞 Need Help?

Questions about your order?

We’re here to make sure you have a smooth experience.
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Blog posts

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  • Firefighter Hiring Standards and Diversity Initiatives for 2025

    Firefighter Hiring Standards and Diversity Initiatives for 2025

    As we approach 2025, the firefighting profession is undergoing significant changes in hiring standards and diversity initiatives. Departments nationwide are implementing more rigorous physical assessments, comprehensive medical evaluations, and updated educational prerequisites to ensure candidates are well-prepared for the demands of the job. Additionally, targeted recruitment programs and inclusive training environments are being established to promote diversity within the fire service. Aspiring firefighters must stay informed about these developments to navigate the recruitment process successfully.

  • "How Do I Become a Firefighter?"

    "How Do I Become a Firefighter?"

    Learn exactly how to become a firefighter—meet the age, EMT, and CPAT requirements, graduate the academy, and ace interviews with this step-by-step guide.

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